Passenger Check-In Service Largely Completed for Affected Flights

(HONG KONG, 19 July 2024, 2200hrs)  – The Microsoft outage has affected the passenger check-in service of some airlines today. All the affected departure flights have largely completed the check-in process, and the Hong Kong International Airport's (HKIA) departure hall has resumed normal operations.

During the incident, Airport Authority Hong Kong (AAHK) implemented crowd control measures at the terminal to facilitate an orderly check-in process for passengers of individual affected airlines. Both AAHK and airport security deployed additional staff to provide on-site assistance to affected passengers.

Airport operation systems and flight movements have been normal.

AAHK will maintain close communication with the airlines. Passengers whose flights are operated by those affected airlines are advised to stay alert for flight information updates.