"My HKG" Mobile App
HKIA’s official mobile app "My HKG" (previously known as "HKG My Flight") allows you to experience Hong Kong International Airport (HKIA) in your own way. "My HKG" provides you with real-time flight information and notifications, facilitates your airport services booking and food ordering, assists you on airport navigation, and keeps you stay connected to airport free Wi-Fi upon arrival at HKIA. With its chatbot function, the app also answers enquiries related to flight information, airport facilities and shopping and dining offers through instant messages.
Key features of this app (latest version: 1.9.1) include:
Flight and Baggage Delivery Status
- Real-time flight updates
- Boarding alerts for tracked flights
- Baggage arrival notice (with MyTAG)
Wayfinding Assistant
- Location and contact of airport facilities, shops and restaurants
- Get direction with airport indoor map
- Augmented Reality wayfinding
Airport Services Booking and Food Ordering
- Car park booking
- Food ordering
- Baggage-related services booking (e.g. baggage delivery and porter services)
"My HKG" app can be downloaded from App Store and Google Play. For Android device without Google Play, please download here.
You may also download the app when you are at HKIA via our free Wi-Fi service.
"HKG My Flight" (before rebranding to "My HKG") won the Gold Award of Smart Transport at the Hong Kong ICT Awards 2018: Smart Mobility Award.
Please view here for the Terms and Conditions of the app.
MyTAG
MyTAG is more than a luggage tag. It puts you at ease by notifying you, via the My HKG app in the smartphone, when your luggage is being delivered to the baggage reclaim belt. Hong Kong International Airport is the first airport in the world introducing this service.
MyTAG is available for sale at HKairportShop.com.
You can find the usage instructions here.