My HKG - Terms & Conditions

Terms and Conditions for use of the Hong Kong International Airport Official Mobile Application provided by the Airport Authority at the Hong Kong International Airport

These Terms and Conditions govern your use of the Service. Please read them carefully.

1. Definitions

"Airport" or “HKIA” means the Hong Kong International Airport.

"Authority", “we”, “ours” or “us” means the Airport Authority of Hong Kong of HKIA Tower, 1 Sky Plaza Road, Hong Kong International Airport, Lantau, Hong Kong.

"App" means the Hong Kong International Airport Official Mobile Application that can be downloaded through official distribution platforms for mobile smartphone devices.

"Contents" means all information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials displayed on or available through the App.

"Service" means the App, and any other service that is offered by the Authority directly or through a third party for your use via the App.

"User" or “you” means any person who uses the Service.

2. Acceptance

By using the Service, you agree to accept unconditionally all these Terms and Conditions as the same may be revised, amended and/or suspended from time to time by the Authority without prior notice.

3. Charges

The Service is provided on a ‘free of charge’ basis. If any of the Service offered to you is not ‘free of charge’, we will inform you separately of the charge for that service and the relevant terms and conditions that may apply in addition to or in replacement of these Terms and Conditions.

4. Availability

The Service is provided by the Authority on an “as-available” basis. The areas of the Airport in which the Service is available include all indoor public areas and passenger seating areas within terminals and any link bridge to the terminals,  SkyPier, T1 Satellite Concourse and T1 Midfield Concourse (but exclude all smoking lounges, prayer rooms, nursing rooms and toilets), and the car parks at the Airport.  Availability of the Service is subject to change from time to time without prior notice.

Certain Service on the App (whether provided by the Authority or third party service providers) may only be offered to you subject to you meeting certain criteria of eligibility as particularly specified on the App. 

5. Contents of the App

The Contents of the App are the Authority's property and are protected by intellectual property laws. You are not allowed to modify, publish, transmit, re-distribute, participate in the transfer or sale of, create derivative works of, or in any way exploit any of the Contents, in whole or in part, without the Authority's prior approval.

Users can connect to the App through their HKairport Rewards – HKIA Loyalty Programme (“Programme”)Account and enjoy the benefits associated to such account when using the Service, subject to the Programme’s specific terms and conditions.

6. Restriction

You are not allowed to perform illegal activities including but not limited to infringement of any person's intellectual property rights, hacking, virus distribution, cyber attacks when using the Service. You also agree that you are solely responsible for any material of whatever nature that you transmit onto or through this App, in particular that you will not to collect or store personal data about another User. You shall ensure the accuracy and completeness of all information (including without limitation personal data) that you transmit onto or through this App, and you shall bear all legal liabilities that may arise in connection with such transmission of information.

7. Disclaimers of Warranties and Liability

The Authority does not warrant that the Users can successfully use to the Service. Nor does the Authority warrant that the Service will be uninterrupted, error-free, free of viruses or other harmful components. You assume full responsibility and risk for the use of the Service.

The Contents contained in the App are provided on an “as is” basis for your reference only. Whilst the Authority endeavours to ensure the accuracy of the information provided in the Contents, no statement, representation or warranty, whether express or implied, is made as to the accuracy or completeness of the Contents in the App. For the Contents that relate to third parties, users should contact the relevant airline and/or organisation to verify the accuracy of the Contents.

The Authority, its directors, officers, employees or agents will not be liable for:

1. any interruption or unavailability of the Service; or
2. any errors in, omissions from, misstatements or misrepresentations (whether express or implied) concerning any information or Service delivered in the App.

This App also provides links to other websites (“Linked Websites”). Some of the contents, products, services, advertising or any other materials (collectively “Materials”) available on the App or displayed on the Linked Websites are contributed to or made available by third party service providers over whom and in respect of which the Authority has no control. The provision of the Service (when issued by third party service providers) and of Linked Websites does not constitute any endorsement by us of the Materials available or displayed on them. Access to, use of the Linked Websites and the Materials and any of your dealings with the operators of any of these Linked Websites are at your own risks.

The Authority will not accept any liability, obligation or responsibility whatsoever for any losses or damages (including but not limited to direct, indirect, incidental, exemplary, multiple, special, punitive or consequential loss or damages) howsoever arising from or in respect of the use of the App, the Service and any Materials contained in the Linked Websites or their appropriateness for use in any particular circumstances, or reliance on the information delivered through the App.

You specifically agree that we are not responsible or liable for any threatening, defamatory, obscene, offensive or illegal contents or conduct of any other party to any infringement of third party rights, including intellectual property rights.

8. Indemnity

You agree to indemnify the Authority, its directors, officers, employees and agents (collectively the “Indemnitees”) in full from and against all costs, claims, expenses, liabilities, damages and proceedings whatsoever and howsoever suffered or incurred by any of the Indemnitees arising out of or in connection with your breach of these Terms and Conditions and/or your use of the Service.

9. Privacy Policy

When you use some of the Service, we may collect your personal data. We will inform you of the purposes for which they are collected and such personal data collected will only be used for the purposes for which they were collected. For information about our treatment of your personal data, please refer to our Privacy Policy posted and available on this App.  In the event that you provide any personal data through the App for and on behalf of another individuals in the course of using any of the Service, you shall ensure that you have the consent of such individuals in providing the personal data and that such individuals have read and understood the Privacy Policy.

10. General

The Authority may amend these Terms and Conditions at anytime without prior notice to you. By continuing with the use of the Service, you are deemed to have consented to any amendment or revision of these Terms and Conditions.

The Authority may prevent or terminate your access to the Service at anytime without prior notice to you if you breach any provision of these Terms and Conditions, or for any other reason at the Authority's sole discretion.

These Terms and Conditions have been translated into Chinese. If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.

These Terms and Conditions are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. In the event of any dispute or difference arising out of or in connection with these Terms and Conditions, the User submits to the non-exclusive jurisdiction of the Courts of the Hong Kong Special Administrative Region.