EN繁簡

How Can We Help?

MyTAG

If your tag has been linked with your HKairport Rewards member, please follow these steps below:

  • Click “Me” on My HKG’s Main Page
  • Login to your account (Forgotten your password?)
  • Click the “baggage tag” icon on My HKG ’s Main Page
  • Confirm whether to use this email address for MyTAG Service
  • Confirmation process completed
  • Before departure, track MyTAG with your flight
Details you may refer to Step-by-Step Guide.
  • Click the “baggage tag” icon on My HKG ’s Main Page
  • Click “Register" to link the tag
  • Scan the QR code on your MyTAG
  • Before departure, track MyTAG with your flight
Details you may refer to User Guide.
You can recover you password through here.
For HKairport Rewards membership inquiries, please click here.
MyTAG is more than a baggage tag, which can notify you instantly when your baggage is being delivered to the reclaim belt at Hong Kong International Airport through My HKG app.
Click here to buy MyTAG now.
The baggage arrival notification will be sent to you through My HKG app when your baggage is ready for pick up at Hong Kong International Airport. To receive the baggage arrival notification, your MyTAG must be paired with My HKG app track flight function and your phone must be connected to the internet.
  • Attach MyTAG to the handle of your baggage
  • Avoid hanging it on metal baggage or placing inside your baggage
  • Avoid hanging it on oversized baggage that exceeds 180 cm (H) x 75 cm (W) x 75 cm (D)
Please make sure you entered a valid and correct e-mail address, and you may check the verification code message in the spam mail folder.
If you still did not receive verification code, please click the "Resend code" button.
Yes.

For HKairport Rewards Member
Please login to your Rewards account, to continue using MyTAG.

For Non - HKairport Rewards Member
Please click “Reconnect Registered Tags” on your new device, then input your registered email address. This process may take a few minutes and you will see your tags on “MyTAG Center” page once completed If you forgot your e-mail address, you are unable to transfer.

Please follow the below steps below to report loss:

  • Click the baggage tag icon on the top of My HKG app’s main page
  • Select your tag you would like to report loss
  • Click “Report lost tag”
  • Confirm “Report as loss”

Once your tag has been reported lost, the tag is deactivated and you cannot receive any baggage arrival notification. It can be re-activated only by registering the tag again with the original e-mail address.

Hkairport Rewards Membership Inquiries (e.g. Forgotten Account / Password, Login Issue)
link Contact Rewards

MyTAG Service Inquiries
email hkiamobileapps@hkairport.com
Please also take a photo with your MyTAG QR code and 12-digit ID.

No Result