Our Approach

Sustainability Management

Sustainability Vision

"Our sustainability vision is to strengthen HKIA’s ability to operate and grow profitably in a changing and challenging economic, ecological, technological and social environment, while developing a robust culture of sustainability throughout the organisation."

Sustainability Management Structure

Within AAHK, sustainability is managed through different entities within the organisation.

Board level
Business Development Committee
The Business Development Committee has the mandate to oversee AAHK’s sustainability, as stated in its Terms of Reference.
Senior management level
Executive Director,
Corporate Development
The Executive Director, Corporate Development (EDCD) has overall responsibility for AAHK’s sustainability management and performance.
Department level
Sustainability Department
Under the EDCD, the Sustainability Department is responsible for developing and rolling out AAHK’s sustainability strategy, management and reporting systems.
Cross-functional level
Sustainability
Working Group
The Sustainability Working Group, chaired by the EDCD, comprises representatives from departments across AAHK who support the development of AAHK’s sustainability reporting and framework.

Approach to Sustainability Management

We outsource many of the airport’s operational functions to franchisees, tenants and Government departments. We therefore adopt a three-pronged approach to sustainability management. The principles of ‘Control, Guide and Influence’ reflect the different levels of control we exercise over the various aspects of airport operation.

Influence
Engagement and partnerships with business partners and the wider community
Guide
Contractual agreements with business partners
Control
AAHK’s own sustainability initiatives

Stakeholder Engagement

As a public organisation, we engage with a wide range of stakeholders to better understand and respond to their needs, make better-informed business decisions, and better manage the resulting impact of these decisions. We define stakeholders as groups that interact with us and are influenced by, have an influence over, or have a vested interest in HKIA or AAHK.

We continue to adopt a range of engagement approaches that are most appropriate to the different types of stakeholders, engagement objectives and any existing engagement mechanisms and commitments.

Engagement Methods
  • Regular and ad hoc meetings
  • Committees and liaison groups
  • Audits and inspections
  • Drills, exercises and training workshops
  • E-mails and circulars
  • Environmental and community activities
  • Sharing of survey results and intelligence
  • Award and recognition schemes
Topics of Interest
  • Airport planning and development
  • Application of new technologies
  • Airport safety and security
  • Business continuity and contingency planning
  • Operational issues
  • Staff transport
  • Labour issues
  • Environmental issues and compliance
  • Planning for major events
  • Service quality and customer feedback
  • Social and community issues
Engagement Methods
  • Regular and ad hoc meetings
  • Audits and inspections
  • Briefings and workshops
  • E-mails and circulars
  • Tendering process
  • Performance review meetings
  • Award and recognition schemes
  • Company website
Topics of Interest
  • Operational issues
  • Service performance standard
  • Airport safety and security
  • Supply chain management
  • Ethics and integrity
  • Occupational health and safety
  • Environmental management
  • Airport planning and development
Engagement Methods
  • Regular and ad hoc meetings
  • Committees and liaison groups
  • Conferences, briefings and town hall meetings
  • Drills, exercises and training workshops
  • E-mails, circulars and manuals
  • Environmental and community activities
  • Surveys
  • Awards and recognition schemes
  • Employee relations activities
Topics of Interest
  • Staff remuneration, benefits and wellbeing
  • Staff transport
  • Occupational health and safety
  • Operational issues
  • Environmental management
  • Airport planning and development
  • Business continuity and contingency planning
  • Corporate governance and internal controls
  • Legal compliance
Engagement Methods
  • Customer service counters
  • Telephone response centre
  • Airport Ambassadors
  • Leaflets and exhibitions
  • Environmental and community activities
  • Public announcements and posters
  • Website and mobile apps
  • Surveys
Topics of Interest
  • New facilities and services
  • Connectivity
  • Passenger experience
  • Retail offers and incentives
  • Passenger safety
  • Business continuity and contingency planning
  • Environmental management
Engagement Methods
  • Training workshops
  • Audits and inspections
  • Forums, committees and liaison groups
  • Annual and interim reports and results announcements
  • Working groups
  • Briefings and airport visits
  • Regular and ad hoc meetings
Topics of Interest
  • Airport planning and development
  • Financial performance and funding for the three-runway system (3RS)
  • Airport safety and security
  • Emergency response and business continuity
  • Operational efficiency
  • Contribution to Hong Kong’s economy
  • Corporate governance and internal controls
  • Environmental impact of the airport
  • Public health and safety
  • Transportation and road management
Engagement Methods
  • Committees and liaison groups
  • Briefings and airport visits
  • Regular and ad hoc meetings
Topics of Interest
  • New facilities and services
  • Financial performance and funding for the 3RS
  • Smart technology
  • Airport planning and development
  • Transportation and road management
  • Environmental impact of the airport
  • Corporate governance
Engagement Methods
  • Forums and exhibitions
  • Briefings and airport visits
  • Participation in committees and sub-committees
  • Regular and ad hoc meetings
  • Response to surveys
  • Participation in awards and recognition schemes
Topics of Interest
  • New facilities and services
  • Smart technology
  • Funding for the 3RS
  • Airport planning and development
  • Environmental impact of the airport
  • Market information
  • Occupational health and safety
  • Operational efficiency
  • Transportation and road management
  • Contribution to Hong Kong’s economy
  • Procurement practices
Engagement Methods
  • Regular and ad hoc meetings
  • Liaison groups
  • Briefings and airport visits
  • HKIA Environmental Fund
Topics of Interest
  • New facilities and services
  • Environmental impact of the airport
  • Social and community issues
  • Operational efficiency
  • Airport planning and development
  • Airport safety
  • Occupational health and safety
  • Airport accessibility
Engagement Methods
  • Briefings and airport visits
  • AA Staff Club’s Social Service Group
  • Community investment project
  • Community liaison groups
  • Meetings with village representatives
Topics of Interest
  • Environmental impact of the airport
  • New facilities and services
  • Smart technology
  • Airport planning and development
  • Social and community issues
  • Transportation and road management
  • Aircraft noise
Engagement Methods
  • Workshops, briefings and airport visits
  • Meetings with media heads, editors and opinion leaders
  • Press releases and publications
  • Media hotline and email
Topics of Interest
  • New facilities and services
  • Financial performance and funding for the 3RS
  • Smart technology
  • Airport planning and development
  • Airport operations
  • Corporate governance
  • Environmental impact of airport development
Engagement Methods
  • Workshops, briefings and airport visits
  • Forums and exhibitions
  • Management Trainee programme
  • Graduate Engineer programme
  • Summer internship programme
  • Partnership with community organisations that engage youth
  • Surveys
  • Social media
  • Mentoring programmes
Topics of Interest
  • Job opportunities and career development
  • Airport planning and development
  • Economic contribution
  • Environmental management
  • Social and community issues